Jun 12, 2020 ยท As succinctly as I can, these are the issues, followed by what has been done. For the last year my HP Envy -serial # 5CG636416F Product #X7V40UA is plugged in, but the battery does not charge. The battery level says it is at 14%. If I unplug the power cord the laptop automatically shuts down. The laptop itself recognizes the charger is .... "/>Hp envy won t turn on or charge